Frequently Asked Questions
Explore frequently asked questions for Nina Lauren Psychotherapy.
Frequently Asked Questions
How many minutes is a therapy session at Nina Lauren Psychotherapy?
Sessions with Nina Lauren Psychotherapy therapists last for 45 minutes.
What is your cancellation policy?
Our cancellation policy is based on 24 hours advance notice. Out of our desire to respect everyone’s time, this is strictly enforced. No exceptions.
No-Shows
In the event you’re a no-show for your scheduled therapy session, you’ll automatically be charged the cost of your session as determined by your out-of-pocket cost or if using insurance, your carrier reimbursement rate.
Less Than 24 hrs Notice
In the event we receive your cancellation notification with less than 24 hours advance notice, you’ll automatically be charged the cost of your session as determined by your out-of-pocket cost or if using insurance, your carrier reimbursement rate.
More than 24 hrs Notice
If your cancellation notification is received more than 24 hours before your scheduled therapy session, there is no additional cost to cancel your session. If you would rather reschedule your therapy session, please refer to our rescheduling policy FAQ for further detail.
What is your rescheduling policy?
On days life throws curveballs or scheduling conflicts occur and you need to reschedule your therapy session, please let us know as soon as possible. We do allow rescheduling within the following parameters:
Less Than 24 hrs Notice
If your rescheduling request is received less than 24 hours ahead of your scheduled therapy session, whether or not a rescheduling is possible depends on your therapist’s availability.
More than 24 hrs Notice
If your rescheduling request is received more than 24 hours before your scheduled therapy session, there is no additional cost to reschedule your session.
How does privacy work with telehealth and my virtual therapy sessions?
We use doxy.me a HIPAA, GDPR, PHIPA/PIPEDA, and HITECH-verified third-party service to provide our secure and encrypted telehealth portal.
Do you offer in-person therapy appointments?
Currently, our focus is on providing virtual, telehealth therapy services to individuals and couples located in NYC and across New York. We do not have openings for in-person therapy sessions at this time.
I’m in New York but located outside of Brooklyn and NYC. Can you take me on as a client?
Yes. We’re licensed to accept clients who reside anywhere within the state of New York.
I’m outside of New York. Can you take me on as a virtual therapy client?
We are thrilled to announce that Nina Lauren Psychotherapy is expanding our teletherapy services to individuals in Arizona. However, due to licensing restrictions, we cannot provide therapy or mental health services to anyone residing outside of the states of New York or Arizona.
